Conversational commerce is a new way of interacting with customers that are becoming increasingly popular. It involves using chatbots or other artificial intelligence-based technologies to have a conversation with a customer to understand their needs better and provide them with the information or product they are looking for. This type of commerce has the potential to transform the way businesses interact with their customers and provide a more personal, human experience.
It is a new way of shopping that allows consumers to purchase products and services through chatbots and other conversational interfaces. This type of shopping is convenient and fast, and it is becoming increasingly popular as more businesses adopt conversational commerce technology.
Example
Here’s how you can use conversational commerce to shop for your favorite products. One example is a chatbot that helps customers order products from a company.
Simplify Your Social Media Strategy.
With Social Champ, effortlessly apply the best practices you’ve just learned. Schedule posts, analyze performance, and engage with your audience—all in one place.