The term CSAT stands for Customer Satisfaction. For social media, businesses should aim to provide a positive customer experience on platforms like Facebook and Twitter. It is a metric that social media platforms use to measure how well they are meeting the needs of their customers. A high CSAT score indicates that users are happy with the platform and find it helpful, while a low CSAT score suggests that users are dissatisfied with the platform and may leave it for another platform. This can be done by responding to inquiries promptly, offering helpful information, and resolving complaints promptly. By providing excellent customer service on social media, businesses can build trust and loyalty with their customers.
By tracking CSAT, businesses can identify areas where customers are unsatisfied and take steps to improve the customer experience.
With Social Champ, effortlessly apply the best practices you’ve just learned. Schedule posts, analyze performance, and engage with your audience—all in one place.