Social Champ Privacy Policy

Social Champ respects your right to privacy. This Privacy Policy explains who we are, how we collect, use, and share information about you, and how you can manage your privacy. It applies to all users of Social Champ websites and services, including but not limited to www.socialchamp.com, https://publish.socialchamp.com/app/, and any associated platforms, depending on your use (collectively, the “Site” and/or the “service”).

By accessing or using Social Champ, you agree to the practices described in this policy. Continued use of our site or services constitutes your consent to this Privacy Policy. For more information on the rules governing your use of our services, please see our Terms of Service.

What Does Social Champ Do?

Social Champ, Inc. is a provider of software for social media management, team collaboration, content scheduling, analytics, social listening, and social media reporting, headquartered in the U.S. For more information about Social Champ, please see the “About Us” section of our Site.

1.  Information We Collect

Social Champ collects information about visitors to our Site, customers who use our service, users of our customers’ social media accounts, creators who use or do not use the service, and job applicants. The information we collect comes from several sources, as described below.

1.1 Information You Provide Directly

We collect information you provide directly to us when you interact with Social Champ. This may include, for example:

• Your name, email address, phone number, business name, and billing address
• Payment information and other billing details
• Messages you send to us through support, forms, or other communications
• Account data, content you upload, and posts you schedule through our service

This information is collected to provide, maintain, and improve the service, to respond to inquiries, and to process payments.

1.2 Information Collected Automatically

When you use the site or service, we automatically collect certain information about your device, usage, and interactions. This may include, for example:

• IP address, browser type, operating system, and time zone
• Referring URLs, pages visited, and usage logs
• Log Data: our servers automatically record information your browser sends whenever you visit the Site or use the service. This may include search terms, clicked links, and other interactions
• Data collected through cookies, analytics, and other tracking technologies

This information helps us monitor and maintain the technical performance of the service, understand how it is used, and improve functionality.

1.3 Information From Other Sources

We may also receive information from other sources, including:

• Connected social media accounts or third-party integrations
• Profile information, access tokens, page IDs, analytics metrics, and engagement data obtained from those accounts

For example, when you connect a YouTube channel, we access certain information in accordance with the YouTube API Terms of service and the Google Privacy Policy.

This information allows Social Champ to provide features such as content scheduling, analytics, reporting, and account management.

Note: We do not use data obtained through Google Workspace APIs to develop, improve, or train generalized artificial intelligence (AI) and/or machine learning (ML) models. It is used solely to provide the requested service features.

2.  How We Use This Information

Social Champ uses the information we collect to provide, maintain, and improve our service. The purposes include:

• Delivering and maintaining the service. This entails enabling access to features, scheduling content, and managing analytics, reporting, and accounts.
• Processing payments and sending account notices, which include handling billing, subscription management, and service-related communications.
• Providing analytics, troubleshooting, and improving features, like monitoring performance, resolving technical issues, and enhancing service functionality.
• Communicating updates and newsletters, including sharing service updates, announcements, and optional newsletters. Users may opt out of marketing communications at any time.
• Preventing abuse, ensuring security, and complying with legal obligations. This entails detecting fraud, unauthorized access, or violations of our Terms of Service.
• Aggregated or de-identified use, including summarizing information in a way that does not identify individual users, for internal insights and reporting.

We do not sell personal data. Social Champ does not sell, trade, or rent your personal information to third parties for marketing purposes.

We may share information with trusted service providers or partners to deliver the service, comply with legal obligations, or protect our rights and property, but these sharing practices do not constitute “selling” your personal data under applicable privacy laws, including the California Consumer Privacy Act (CCPA/CPRA).

3. GDPR Compliance (EU & UK Users)

The European Union’s General Data Protection Regulation (GDPR) is designed to give individuals greater control over their personal data. Social Champ supports the intent and requirements of GDPR and applies privacy-focused practices across our service.

3.1 Our Role Under GDPR

The GDPR distinguishes between data controllers and data processors:

• You, as our customer, are generally the data controller for the content and personal data you manage through Social Champ.
• Social Champ acts as a data processor, meaning we process personal data only on your behalf and according to your instructions when you use our tool.

We do not determine how your audience data is collected or used outside of the functionality you choose to enable within the platform.

3.2 Privacy-First Approach

Social Champ follows a privacy-by-default approach. We collect and process only the personal data that is necessary to provide our service, such as:

• Account information (for example, name and email address)
• Social account identifiers are needed to connect and manage profiles
• Usage data required for scheduling, analytics, and reporting

If certain data is not required to operate the tool, we do not collect it.

3.3 User Rights Under GDPR

In line with GDPR requirements, users located in the EU and UK have the right to:

• Access the personal data we process about them
• Request correction of inaccurate or incomplete data
• Request deletion of personal data where applicable
• Request a copy of their data in a portable format
• Object to or request restriction of certain processing activities

Requests can be submitted by contacting us using the details provided in the Contact Us section of this Privacy Policy, and we respond within applicable legal timeframes.

3.4 Data Processing & Safeguards

When processing personal data for EU and UK users, Social Champ applies appropriate technical and organizational safeguards to protect that data. We process personal data only as needed to provide the service and to meet legal and contractual obligations.

Where personal data is transferred internationally, we rely on recognized legal safeguards to ensure an adequate level of protection.

4. How We Share Information

Social Champ may share information with certain third parties to provide, maintain, and improve the service. Categories of third parties include, for example:

• Service providers, including hosting providers, payment processors, analytics tools, email services, and customer-support software
• Advertising partners for delivering optional marketing or promotional content
• Legal or regulatory authorities, when required to comply with applicable laws, regulations, or legal processes.

All third-party vendors are bound by confidentiality agreements and are limited to processing your information only for purposes necessary to provide the service.

In the event of a business transfer, such as a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.

4.1 Connected Social Accounts and YouTube Data

When you connect your social media accounts to Social Champ, we access certain information from those accounts to provide the service. This may include:

• Profile information, such as profile image, username/page ID, and access tokens
• Content information, including posts, titles, descriptions, thumbnails, and post dates
• Engagement data, such as likes, comments, shares, impressions, and other relevant metrics

For example, when you connect a YouTube channel, we access information through the YouTube Data API,  in accordance with the Google Privacy Policy. To comply with YouTube’s data retention requirements for features like Analytics, we are obligated to store your YouTube data for a minimum of 30 days.

How we use this information:

• Schedule and publish content directly to connected accounts
• Provide analytics and performance insights
• Generate reports and summaries of engagement and reach
• Manage accounts, including responding to messages and comments.

We do not share social account or YouTube data with third parties for advertising purposes. You can revoke access at any time by disabling permission for our app through the Google Security Permissions page. Once you revoke access, we will delete your YouTube data from Social Champ within seven calendar days

5. Cookies and Tracking

Social Champ uses cookies and similar tracking technologies to improve the functionality and performance of the site and service. These technologies may include, for example:

• Essential cookies: Required for the basic operation of the site and service
• Analytics cookies: Help us understand how users interact with the site and service, and monitor usage trends
• Marketing cookies: Enable personalized content, matched advertising, and retargeted ads across third-party platforms

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some features of the site or service.

6. Data Retention

Social Champ retains personal information only as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. General retention practices include:

• Account information and content: Retained until you delete your account or the content is removed.
• Billing and payment information: Retained for the period required by applicable laws or for accounting and tax purposes.
• Log data and analytics information: Retained for security monitoring, fraud prevention, and operational purposes for a limited period.

After the purpose for which your data was collected is fulfilled, Social Champ either deletes or anonymizes the information in accordance with our internal data retention policy.

If you have questions regarding our retention practices or would like to request more information, you can contact us using the details in the “Contact Information” section of this Privacy Policy.

7. Data Security

Social Champ implements industry-standard measures to protect personal information from unauthorized access, use, or disclosure. These measures include, for example:

• Encryption: Personal data is encrypted during transmission and, where applicable, while stored.
• Access controls: Access to personal information is restricted to employees and service providers who need it to perform their job functions.
• Employee training: Staff who handle personal data receive regular training on proper data protection practices and confidentiality.
• Secure hosting: Data is stored on servers maintained by reputable hosting providers, with appropriate technical and physical security measures in place.

While we strive to protect your information, no system or method of transmission over the Internet is completely secure. As a result, we cannot guarantee absolute security.

8. International Data Transfers

Social Champ may transfer personal information to countries outside your country of residence where our service providers, partners, or affiliates operate. These countries may have different data protection laws than your own.

To protect your information during such transfers, we implement appropriate safeguards, including:

• Standard Contractual Clauses (SCCs): Contractual agreements approved by the European Commission to ensure adequate protection for data transferred outside the European Economic Area (EEA).
• Data Privacy Framework participation: Where applicable, transfers to entities participating in recognized data protection frameworks.

By using Social Champ, you consent to the collection, use, and transfer of your information to countries outside your country of residence in accordance with this Privacy Policy.

9. Your Rights and Choices

You have choices and rights regarding the personal information Social Champ collects and processes, which vary depending on your location and how you use our service.

9.1 General Rights

You have certain rights regarding your personal information. You can:

• Request a copy of the information we hold about you.
• Request updates or corrections to inaccurate information.
• Request the removal of your personal data.
• Request limitations on certain processing activities.
• Request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us via the details in the Contact Information

section. We may verify your identity before fulfilling a request and will respond within a reasonable timeframe, typically within 90 days.

9.2 Marketing Choices

You can opt out of marketing communications, such as newsletters or promotional emails, using the unsubscribe link included in the footer of each email. Opting out of marketing communications will not affect essential communications about your account, purchases, or service updates.

9.3 Regional Rights

• EEA / UK: You may lodge a complaint with a local Data Protection Authority if you believe your data is being processed in violation of applicable laws.
• United States (California, Virginia, Colorado): Residents have additional rights, including the right to access information collected, receive a “Notice of Collection,” and opt out of the “sale” or “sharing” of personal information where applicable.

10. Children’s Privacy

Social Champ does not knowingly collect personal information from children under 13 years of age in the U.S., or under 16 years of age in the European Union. If you believe we have collected information from a child, a parent or guardian may contact us to request deletion of that information.

11. Changes to This Policy

Social Champ may update this Privacy Policy from time to time to refle ct changes in our practices, legal requirements, or the service. When we make significant changes, we will notify you by email or display a prominent notice on the Site.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact Social Champ using the information below.

Email: [email protected]

Phone: +1-415-903-5007

Address: Social Champ, Inc., Sunset Lake Road, Newark, Delaware 19702